1. Membership Commitment
 
All memberships require a minimum 3-month commitment unless otherwise stated. After the initial term, memberships continue on a rolling monthly basis with 30 days’ written notice required for cancellation.
 
Founder memberships are subject to a 12-month minimum term and cannot be cancelled within this period.
 
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2. Payments
 
Membership fees are collected monthly via direct debit. Payments must be made on time to retain active membership status. Failed payments may result in temporary suspension of booking access until resolved.
 
All payments are non-refundable.
 
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3. Class Usage
 
Membership classes must be used within the calendar month and do not roll over unless otherwise agreed in writing.
 
Unlimited memberships are subject to fair usage to ensure availability for all members.
 
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4. Booking & Cancellation Policy
 
Classes must be cancelled at least 12 hours prior to the scheduled start time.
 
Late cancellations or no-shows will result in the session being deducted from your membership allocation. Unlimited members may incur a late cancellation fee.
 
This ensures fairness and availability for all clients.
 
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5. Waitlists
 
If a class is full, members may join the waitlist. If added to the class, the standard cancellation policy applies.
 
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6. Studio Conduct
 
Vitaformer maintains a calm and respectful environment. We reserve the right to suspend or terminate memberships in cases of inappropriate behaviour or misuse of studio policies.
 
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7. Health & Responsibility
 
By attending classes, clients confirm they are fit to participate in reformer Pilates and have disclosed any relevant medical conditions. Participation is undertaken at your own risk.
 
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8. Amendments
 
Vitaformer reserves the right to update membership terms, pricing or schedules where necessary. Members will be notified in advance of any material changes.